Refund & Cancellation Policy

Last Updated: August 10, 2025 Introduction Hoop of Love (“we,” “us,” or “our”) provides custom baby products through https://hoopoflove.com. This policy explains your rights and our procedures for refunds and cancellations. Eligibility – Items must be unused and in original condition. – Custom products may only be returned if defective or incorrect. – To request a refund or cancellation, contact us within 14 days of delivery or order date. How to Request – Email azyaatradings1@gmail.com with your order number and reason. – For cancellations before shipping, notify us as soon as possible. Processing Timeline – Cancellation confirmation: within 1 business day. – Refunds issued within 7–10 business days after approval. – Funds returned via original payment method. Exceptions – Shipping fees are non-refundable. – Express delivery charges non-refundable if service has been used. – Defective items: we will cover return shipping and re-shipment or full refund. Exchange – Exchanges allowed for size or color issues (subject to stock availability). – Contact us within 14 days to arrange an exchange. Late or Missing Refunds – If you haven’t received a refund within 10 business days, check with your bank/processor first. – Still not received? Email azyaatradings1@gmail.com. Contact Information Email: azyaatradings1@gmail.com Mobile: +91 98474 40676 Address: Office No. 2A, 27/217/B Peters Nine Building, Idukki Road, Thodupuzha – 685584, Kerala, India